Pool Service and Repair FAQs
Who is Poolserv?
PoolServ is a local owned and operated business dedicated to providing exceptional service and value for all your pool service and repair needs. Our technicians are thoroughly trained to provide you, the customer, with a positive experience. We have over 15 years of experience and our techs are SNHD Certified.
What areas do you service?
We service Las Vegas, Henderson, North Las Vegas and Summerlin areas.
What forms of payment do you take?
We accept checks, money orders and all major credit/debit cards (Mastercard, Visa, American Express, and Discover).
Does a pool need to be serviced every week?
Yes. Your pool needs weekly service to maintain a healthy chemical balance so that you are able to swim without worrying about harmful bacteria. Scheduling a weekly service with a professional pool company can dramatically cut down on any illnesses that can be transmitted via your pool.
How long should I run my filter?
As long as there is water in your pool, you must run your system every day in order to properly circulate and filter all the water. Your pool water should turn over about twice per day in the hottest months, so your pump capacity, plumbing and any flow restrictions also affect run time decisions. Generally, filters should be run 8-10 hours per day in the summer and 4-8 hours per day in the winter.
How often does my pool filter need to be cleaned?
Your pool filter should be cleaned at least twice a year. Some pools require more attention due to extra debris or algae which clogs the pores of the grids inside the filter. Your pool generally runs better and stays cleaner if your filter is efficient.
How long should I wait to swim after the pool has been shocked with chlorine?
Generally you should wait 24 hours.
Why is my pump making loud noises?
There are several reasons why this can be occurring. The pump motor bearings are failing and the motor needs to be rebuilt or replaced. There could be a partially blocked suction line causing pump noise in the way of cavitation. The pump could also be oversized for the application causing the pump noise and possibly overheat.
How do I know if my swimming pool has a leak?
If the water loss is more than evaporation and splash out would allow for, than you may have a leak and further diagnosis is required.
How much water is evaporating from my pool?
Evaporation averages up to approximately a ¼” per day (1¾” -2” per week). This can vary depending on, landscaping, air and water temperature, humidity, and windy conditions among other things.
Can I change the shape of my pool?
Yes, you can change the shape of your pool. In most cases, however, the more drastic the change in shape, the more it will cost. Most people choose to add new updated pool options such as new steps instead of a drastic change in the shape.
Can my pump and filter be moved to a different location?
Yes, in fact the best time to move a pump and filter system into a different location is when a renovation is being done. PoolServ recommends putting the pump and filter in a location where it won’t be seen or heard but is easily accessible. This is often on the side of the house or behind a shed.
How long does a pool renovation take?
It really depends on the work that is getting done. A renovation can take anywhere from 3 days to a week to complete the actual work. Sometimes more complicated renovations may take a little longer if extensive deck or landscaping is being done.
“Very knowledgeable, friendly, and professional… I would recommend!”
Owen – Las Vegas
“My pool is always spotless and the service man is always extremely nice and knowledgeable about any questions I ask. Would defiantly recommend to others!”
Bansheelv – Las Vegas
“The pool service is wonderful! Our pool is always cleaned very well. And they are also very knowledgeable in repairs, bead blast, and acid wash all services which we have used Poolserv for.”
KKT – Las Vegas
“Reliable, quality service. I would use again and recommend to anyone.”
Jess H. – Las Vegas
“Prompt service, reasonably priced… I recommend.”
M. Jacobs – Las Vegas